Anti spam policy

Health First Direct is committed to permission-based email marketing practices, and as a result has established this no-tolerance Anti-Spam Policy. Health First Direct will occasionally update this Anti-Spam Policy. When it does, Health First Direct will also add a “last update” date at the top of this Anti-Spam Policy. For changes to this policy, Health First Direct will notify you (the customer) by placing a notice on its web site home page.

Spam is commercial email or unsolicited bulk email, including “junk mail”, which has not been requested by the recipient. It is intrusive and often irrelevant or offensive, and it wastes valuable resources. Spam messages are the opposite of permission-based email, which are normally anticipated, personal, relevant and/or associated with a pre-existing business or personal relationship. Inappropriate newsgroup activities, consisting of excessive posting of the same materials to several newsgroups, are also deemed to be spam.

Customers of Health First Direct products and services have agreed during their registration process, upon accepting the Terms of Use, to comply with this Anti-Spam Policy. Specifically, each customer agrees not to use the Health First Direct's products or services to send unsolicited email or bulk email, whether or not for commercial purposes. Health First Direct reserves the right to determine in its sole discretion what constitutes actionable spam, as well as what measures are necessary in response to such spam activities.

Unsubscription – Each email created using Health First Direct products contains an “unsubscribe link”. If your web site visitors use the link to request that they be unsubscribed, your subscriber lists will automatically be adjusted to eliminate the prospect of sending unwanted email to such persons. Additionally, each person on your subscriber list has the option of unsubscribing through a web-based method provided on the Health First Direct web site. Customers of Health First Direct who try to remove the unsubscribe link will be warned that they are doing so, and if they persist in having the link removed or deactivated in any way, then Health First Direct will have the right to terminate their account.

Any Health First Direct customer found to be using Health First Direct products or services for spamming purposes may, at Health First Direct’s discretion, be immediately removed from use of all Health First Direct products and services and/or fined a considerable amount, with no refund of fees that have been paid.

Health First Direct warns all of its customers when signing up that if they participate in spamming activities they will be subject to the loss of Health First Direct services, fines and possible legal action.

Health First Direct has the right to actively review its customers’ subscriber lists and email for suspiciously large broadcasts. If Health First Direct finds any customers to be spamming, it will issue a warning, and if the activities are serious enough, Health First Direct will take action immediately. If Health First Direct has any reason to believe that the customer, despite warning being given, threatens to or is continuing to send spam, then Health First Direct may take action immediately, including disabling the customer’s account and/or reporting the customer and the incident to the proper authorities.

Health First Direct does not attempt to censor any content, nor to curtail the business of its customers. However, spam activities do not fall within uses authorised by Health First Directand will not be tolerated.

If you believe that you have received spam from or through Health First Direct’s facilities, please send a complaint from your email account along with the unsolicited email, with completed header, to Health First Direct. Please provide any other information that you believe may help us in our investigation. Health First Direct does not investigate or take any action based on “anonymous” spam complaints.

Health First Direct supports the efforts of various organisations working to responsibly eliminate spam activities. However, if an individual has opted-in to receive email from a customer of Health First Directand then falsely or maliciously files a spam complaint against Health First Direct or its customers, Health First Direct will cooperate fully with the appropriate agencies to ban the complainant from use of anti-spam software and the Internet community.